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If you need support or medical assistance, our local health and care professionals are ready and waiting to provide you with the right help, at the right time, in the right place. All you need to know is which service best suits your needs.

We have put together a guide about the services available and when they should be used. By knowing where to go, you’ll get the right advice, support and treatment as quickly as possible.

Remember, 999 and A&E are for emergency, life-threatening illnesses only.

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When should you worry?

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Advice and Guidance

Think Pharmacy First

Your local pharmacist can offer confidential expert advice and treatment for most common illnesses. Many pharmacies are open evenings, weekends and bank holidays – no appointment needed.

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.

The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and ease pressure on GP services.

But what does it cover and who will benefit? Here's everything you need to know.

What is Pharmacy First?

Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

What are the seven common conditions?

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bite
  • Impetigo (a bacterial skin infection)
  • Shingles
  • Uncomplicated urinary tract infections in women

How can I access treatment from my pharmacy?

You can get treatment for these conditions by walking into the pharmacy or contacting them virtually. GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

Find out more about pharmacy first here.

NHS 111 - on the phone and online

If you, or someone you are with, is ill or has suffered a minor injury and you’re not sure what to do, you can contact the NHS 111 service on the phone or online.

The NHS 111 service is available free on the phone or online 24/7. Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or GP and they can arrange for an ambulance if they think you need one. 111 can also directly book GP appointments if you need to see a doctor face to face.

Just dial 111 on your phone or visit 111.nhs.uk for the online service.

You can also call 18001 111 on a textphone or to use the NHS 111 British Sign Language (BSL) interpreter service go to https://signvideo.co.uk/nhs111/

Where will NHS 111 direct you to?

NHS 111 can give you advice and help for dealing with your symptoms, arrange for you to speak to a relevant healthcare professional, organise face-to-face appointments, and provide you with information on how to get a repeat prescription and where to get an emergency supply from.

They will also send you an ambulance if they think you need it.

NHS 111 'mental health option' for mental health

You can now access help via NHS 111 if you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health.

If you're living with active suicidal thoughts or feel you are in immediate danger, call 999 for emergency services or ask someone to call 999 for you or take you to A&E.

GP Practice

General practitioners (GPs) and staff working within general practices treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person combining physical, psychological and social aspects of care.

Most colds, coughs and sore throats will not get better with antibiotics and cannot be treated by practice staff. However, you should make an appointment at your GP practices if persistent, recurring problems are not improving with self-care.

You should also see your GP for:

  • Unexplained and sudden weight loss
  • Constant fatigue and unexplained tiredness
  • Persistent cough
  • Yellowing skin
  • Sudden, blinding headaches or migraines
  • A new or growing mole
  • A persistent high fever
  • Changes in bowel movements

There are a number of roles within general practices including nurses, physiotherapists, pharmacists - amongst others. When arrange an appointment with your practice, you will be offered an appointment with the health care professional best placed to treat you, this may not be a GP.

I'm a university student, how do I register for GP services?

University of Sheffield students:

If you are studying at the University of Sheffield, you can find out how to register for the University Health Service here: University Health Service | University Health Service | The University of Sheffield

If you are an international student, please see here Healthcare for international students | University Health Service | The University of Sheffield

Sheffield Hallam students:

If you are studying at Sheffield Hallam University, find out how to register for Student Health Services here: Student Health at SHU - Porter Brook Medical Centre & Student Health at SHU

Minor Injuries Units

If your injury is not serious, you can get help from a minor injuries unit (MIU), rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.

Minor Injuries Units can treat:

  • Sprains and strains
  • Broken bones
  • Wounds, lacerations and grazes
  • Wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and animal bites
  • Minor eye injuries and conditions

Minor Injuries Units cannot treat:

  • Chest pain
  • Breathing difficulties
  • Major injuries
  • Problems usually dealt with by a GP
  • Stomach pains
  • Gynaecological problems
  • Pregnancy problems
  • Overdoses
  • Alcohol related problems
  • Mental health problems
  • Conditions likely to require hospital admission

Where are the nearest Minor Injuries Units?

There are two minor injuries units in South Yorkshire:

Sheffield

Minor Injuries Unit

Royal Hallamshire Hospital

Glossop Road

Sheffield

S10 2JF

Open daily 8am – 8pm

Tel: 0114 2712071

Doncaster

Minor Injuries Unit

Montagu Hospital

Adwick Road

Mexborough

S64 0AZ

Open daily (apart from Christmas day) 9am – 9pm with last admissions at 8pm

Tel: 01709 649157

Walk in Centre (Sheffield)

In Sheffield there is a Walk in Centre open 8am - 10pm, 365 days a year.

Members of the public can walk-in as an unregistered patient and see a nurse, without an appointment for a range of minor illnesses and ailments.

There’s no need to book an appointment, just walk in and you will be seen. You may have to wait to be seen.

When should I go to the Walk in Centre?

If you are unable to get a GP appointment, or you aren't registered with a GP, but need urgent care, you can use the Walk in Centre.

The NHS Walk in Centre can help with:

  • Severe sore throats
  • Rashes
  • Infections
  • Sudden worsening of long term conditions.

They can’t help with:

  • Injuries that may require X Ray
  • Long standing medical conditions that are managed by your own GP
  • Sick Notes/Fit For Work Notes
  • Dental Problems - we cannot provide x-ray or antibiotics.
  • Repeat Prescriptions
  • Ear syringing

Where is the walk in centre?

Broad Lane,

Sheffield

S1 3PB

The service is open to all ages.

Same Day Health Centre (Doncaster)

Same day advice and treatment for minor illness and injury. Book an appointment on 0300 123 3103 or ring NHS 111.

The Centre is open from 10am to 10pm at Cavendish Court, South Parade, DN1 2DJ. Available for appointments seven days a week, year round. Professional help from doctors, nurses and paramedics.

What is the Doncaster Same Day Health Centre?

A same day service that can give advice and treatment on minor illnesses or injuries if you are unable to see your GP.

When should I attend?

The Doncaster Same Day Health Centre can help with conditions such as: sore throats, earaches, coughs, colds, sprains and strains. Contact the Centre if you have been unable to schedule an urgent appointment with your GP practice. Remember, a well-stocked medicine cabinet can help treat a range of minor illnesses and injuries.

Can I just walk-in?

No, The Doncaster Same Day Health Centre is by appointment only. Please call ahead to book an appointment.

How do I make an appointment?

First try your GP practice, if you are unable to get an appointment, contact the Centre by calling 0300 123 3103 (local charge applies) or ring NHS 111.

999 and Accidents & Emergency (A&E)

999 and Accident and Emergency department, also known as the Emergency Department or Casualty, should only be used for emergencies which are life threatening. In all other cases other urgent care services should be used or if you are in any doubt please call 111 for advice.

An emergency is a critical or life-threatening situation and can include someone suffering:

  • loss of consciousness
  • an acute confused state
  • fits that aren't stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that can't be stopped
  • severe allergic reactions
  • severe burns or scalds

Where is my nearest A&E?

Barnsley

Barnsley Hospital

Gawber Road

Barnsley

South Yorkshire

S75 2EP

Doncaster

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT

Rotherham

Rotherham Hospital

Moorgate Road

Rotherham

S60 2UD

Sheffield

Northern General Hospital

Herries Rd

Sheffield

S5 7AU

Self care and Prevention

Video Showcase

My Mental Health Passport

01:00

A

Acute kidney injury

Acute kidney injury (AKI) is when the kidneys stop working over a short period of time – a few days or a few weeks. It is sometimes called acute kidney failure (AKF) or acute renal failure (ARF).

Allergy

Learn the basics about food allergies, their symptoms and how they are diagnosed. And if you have itchy eyes, a sneezy nose, wheezy chest or queasy stomach, you might have an allergy: find out more

Anaphylaxis

Anaphylaxis (pronounced ana-fill-ax-is) is a severe and potentially life-threatening allergic reaction. Learn more about what you can do to avoid having an anaphylactic reaction or what to do if someone else if having a severe allergic reaction.

Arthritis

Arthritis doesn’t just affect the elderly. Find out more about conditions affecting the bones and joints of children and young people; to hear the experiences of a young person with arthritis, click here. The Centre for Adolescent Rheumatology and the Children’s Chronic Arthritis Association provide extremely useful information for young people.

Asthma

Don’t let having asthma stop you living your life. Learn more about asthma and find ways to help you stay well.

Click here for videos on inhaler technique.

B

Brain tumour

Brain tumours are quite complex - at present, over 130 different types of 'high grade'(cancerous) or 'low grade' (non-cancerous) brain tumours are known. Find key information about brain tumours in young people including symptoms, diagnosis and treatments, and read advice on living with, or caring someone with, a brain tumour.

C

Cancer

7 young people are diagnosed with cancer every day in the UK. You don’t have to face cancer alone - find out about cancer types, treatments and living with cancer as a teen or young adult. This information has been written specifically for you and reviewed by other young people with cancer. Hear the stories of other young people with cancer.

Chronic Fatigue Syndrome

Chronic fatigue syndrome (CFS) is a complicated disorder characterized by extreme fatigue that can't be explained by any underlying medical condition. The fatigue may worsen with physical or mental activity, but doesn't improve with rest.

For more information on CFS and the Specialist Chronic Fatigue (ME) Service for children and young people anywhere in the UK, please click here.

Chronic kidney disease

Chronic kidney disease (CKD) is a lifelong condition. The kidneys gradually stop working as well as they should. This usually happens over many years.

Chronic pain

The Pain Toolkit is for people who live with persistent pain and Healthcare teams who support them. It helps people all over the world self manage persistent pain.

Cleft lip and palate

There are many young people in the UK who are born with a cleft lip or palate. Some of them have shared their stories about everything from school to surgery.

Coeliac Disease

Growing up with coeliac disease, especially in your teenage years, can have its challenges, especially as you eat out more with friends. Don’t be embarrassed about having coeliac disease; it’s part of you and your friends will understand.

Cystic Fibrosis

Cystic fibrosis(CF) is one of the UK's most common life-threatening inherited diseases. Cystic fibrosis is caused by a defective gene. As a result, the internal organs, especially the lungs and digestive system, become clogged with thick sticky mucus resulting in chronic infections and inflammation in the lungs and difficulty digesting food. Find out more…

D

Diabetes

Being a teenager is hard enough, without having Type 1 diabetes. Find out more about successfully living with Type 1 diabetes and getting through your teenage years. Listen to the experiences of young people with diabetes by clicking here. Or, to read a diabetes-inspired comic click here

E

Eczema

‘Why do I have eczema?’ is a question asked by a lot of the young people with eczema. Find out more about eczema or listen to the experiences of other young people with eczema.

Epilepsy

If you’re a teenager with epilepsy, you probably have all sorts of questions about how epilepsy could affect your life. For example, will you be able to go on holiday with friends, go to concerts and clubs and drink alcohol? Or maybe you have a friend, brother or sister who has epilepsy and you just want to understand more about it. Or you can listen to the experiences of a young person with epilepsy by clicking here. Young epilepsy provides great help and support.

F

FSGS and IgM nephropathy

Focal segmental glomerulosclerosis (FSGS) and IgM nephropathy cause nephrotic syndrome. This causes swelling in the body, especially in their face, legs and feet.

G

Glomerulonephritis

Glomerulonephritisis a group of conditions that cause inflammation (swelling) in the kidneys. Children with glomerulonephritis have blood and protein in their urine, and may have swelling in their body, especially in their face and legs. Find out more…

H

Haematuria

Haematuriameans there is blood in the urine (wee). If there is a lot of blood, the urine may be red or dark brown. In most children, haematuria is not serious. In some children, it is a sign that there is a problem with their kidney and these children may need special treatment. Find out more…

Haemolytic Uraemic Syndrome

In haemolytic uraemic syndrome (HUS), the small blood vessels inside the kidneys are damaged. There are changes in the blood and the kidneys stop working properly.

Haemophilia

By the time you are a teenager, you may already be used to living with a bleeding disorder. However not all people with bleeding disorders are diagnosed earlier on in life, and a bleeding disorder may be entirely new for you. The information here should be able to reassure you about your bleeding disorder, and let you get on with the enjoyment of being a teenager..

Heart conditions

If you have a congenital heart condition, you might feel like you don't want to know every detail because it scares you. In fact you're not alone - many adults feel the same way. Find out more…

Henoch- Schonlein purpura (HSP)

Henoch-Schönlein purpura (HSP) is a condition that affects different parts of the body. Tiny blood vessels in the body become inflamed or swollen.

HIV

It’s difficult being a young person with HIV but you’re not alone. Hear the experiences of other young people living with HIV. Find ways of accessing local support as well as the Body & Soul Beyond Boundaries programme.

Click here to watch a video from the BBC called HIV Positive: Seriously, you can't catch it from kissing.

Hydrocephalus

If you’re a teenager or young adult affected by hydrocephalus, it’s important to remember that you’re not alone. You’ll find useful information to help you overcome the different challenges you may face.

Hypertension

Hypertension means that your blood pressure is too high. In some children, hypertension can be a serious condition. It can increase the risk of getting other diseases, especially if the hypertension continues into their adult years. Find out more…

I

Inflammatory Bowel Disease

Crohn’s Disease and Ulcerative Colitis are the two main forms of Inflammatory Bowel Disease, affecting more than 300,000 people in the UK. Yet it is largely a hidden disease, and one that causes stigma, fear and isolation – it’s thought that many people with the condition go undiagnosed and suffer in silence. It doesn’t have to be like this. Learn more….

Info about your child's medication

M

Medical ID and alert products

Don’t let a medical condition change your life. Change the way you deal with it – by living as best you can with the security of a Medi band or Medic alert medical ID bracelet or wristband.

Metabolic conditios

Climb is the leading patient organisation for Inherited Metabolic Disorders, supporting thousands of families worldwide.

Mitochondrial disease

Mitochondrial Disease is a chronic, genetic disorder that can be inherited in a number of ways. Because there are many forms of mitochondrial disease and therefore Mitochondrial disease presents very differently from individual to individual.

When a person has Mitochondrial Disease the mitochondria in the cells are not producing enough energy. Sometimes they are not very efficient or they do not work at all. Depending on which Mitochondria are affected will depend on which organs are affected.

Activities like running, swimming, cycling or even simple ones likes walking or breathing can be difficult or completely impossible if you are suffering with Mitochondrial Diseases.

For help and for more information, visit the Abel Foundation website by clicking here.

Mitrofanoff

Bladder problems are not a subject that is openly discussed, hence there is a general lack of public knowledge on what it is like to have Mitrofanoff. Mitrofanoff Support offers emotional support and reassurance to anyone who may be about to have, or already has a Mitrofanoff and the people closest to them.

Multicystic dysplastic kidney (MCDK)

A multicystic dysplastic kidney (MCDK) is a kidney that has not developed normally in the womb. Instead of a working kidney, there is a bundle of cysts, which are like sacs filled with liquid. Find out more

Muscular Dystrophy

Living with a neuromuscular condition can be a steep learning curve, but support is available. Find out more…

N

Nephrotic syndrome

In nephrotic syndrome, the kidneys leak too much protein into the urine, leading to a drop in the levels of protein in the blood. This causes swelling in the body, especially in the face, legs and feet. Find out more… About half of children with steroid-sensitive nephrotic syndrome (SSNS) have frequent relapses. This means that although the nephrotic syndrome gets better with steroids, it keeps coming back in a short space of time. Learn more about frequently relapsing nephrotic syndrome.

Neurofibromatosis

Neurofibromatosis type 1 is a condition that causes lumps called neurofibromas to grow on the covering of nerves. Although doctors sometimes call the lumps tumours, they are not cancer. This information sheets offers you some facts and advice to help you.

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Post-infectious glomerulonephritis (PIGN)

PIGN causes inflammation (swelling) in the kidneys. Young people with PIGN have blood and protein in their urine, and may have swelling in their body, especially around their face and legs. Find out more…

Primary immunodeficiency

If you are a young person with a primary immunodeficiency, there are probably loads of questions you’d like to know the answers to, things you maybe feel a bit embarrassed to ask about or you simply don’t know who to ask. Learn more here…

Proteinuria

Proteinuria means there is an abnormal amount of protein in the urine (wee). Normally there is very little protein that is lost in the urine. Find out more…

R

Renal dysplasia

Renal dysplasia (or kidney dysplasia) means that a kidney does not fully develop in the womb.The affected kidney does not have normal function – which means that it does not work as well as a normal kidney. It is usually smaller than usual, and may have some cysts, which are like sacs filled with liquid. Find out more…

Renal hypoplasia

Renal hypoplasia (or kidney hypoplasia) means that part of a kidney does not fully develop in the womb. The kidney may only be slightly smaller than usual or it may be tiny. Because of its size, it may not work as well as a normal-sized kidney. Find out more…

S

Scoliosis

Advice on what you can do if you have scoliosis or if you have just been diagnosed with it. Find out more…

Sickle Cell Disease

Advice for young people living with sickle cell disease. You are not alone. Click here for more information.

Spina bifida

Spina bifida literally means ‘split spine’. A fault in the development of the spinal cord and surrounding bones (vertebrae) leaves a gap or split in the spine. The spinal cord has not formed properly, and may also be damaged. Find out more

Syncope

Syncope (pronounced sin-co-pee) is a medical term for a blackout that is caused by a sudden lack of blood supply to the brain. Reflex syncope is one of the most common forms of syncope. Find out more…

T

Thalassaemia

Thalassaemia is a complex condition affecting the blood that requires constant monitoring and treatment. However, it is no longer just a disease of childhood; with our current level of knowledge, of treatment, of support and care there is no reason for a young person with thalassaemia to not reach their full potential.

Tuberous Sclerosis

An estimated 1 million people worldwide have TSC. Some will be diagnosed with TSC very early in life whilst others may not be diagnosed until later childhood, adolescence or adulthood. Find out more…

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Urinary tract infection (UTI)

A urinary tract infection (UTI) is a common infection that may cause you pain when you pee. Sometimes it can result in a kidney infection. Find out more…

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Von Willebrand Disease

Von Willebrand disease is the most common type of bleeding disorder: it’s estimated that around 1% of the world population may be affected. It affects the blood’s ability to clot and can cause symptoms such as easy bruising, nosebleeds, and heavy periods. It may also be hard to stop bleeding after injury or surgery. Find out more…